Refund policy

At Livora, we want you to be completely satisfied with your purchase. Please read our return policy carefully.

Eligibility for Returns We accept return/refund requests within 7 days of delivery for the following reasons:

• Item received is defective or damaged
• Wrong item was delivered
• Item does not match the product description

We do not accept returns for change of mind or incorrect size/color selection by the customer.

How to Request a Return Contact us at [your email] within 7 days of receiving your order with:

• Your order number
• A clear photo or video of the issue
• A brief description of the problem

Refunds Once your request is reviewed and approved, we will issue a full or partial refund to your original payment method within 5–7 business days.

For minor defects, we may offer a partial refund or a replacement at no extra cost.

Return Shipping In most cases, you are not required to return the item. We will resolve the issue directly.

Non-Returnable Items Items that are used, washed, or not in their original condition are not eligible for a refund.